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Designers of fiber networks for electric utilities and communities.

News and comments on community broadband networks, the communities deploying them and the technologies that support them. Published by Denise Frey and Al Bonnyman.

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Thursday, July 03, 2003

 

Want a level playing field with the local municipal cable competitor? Sign this ...

Want a level playing field with the local municipal cable competitor? Sign this ...

Cable TV companies scream of unfair competition when municipal cable TV companies go into competition with them. Now Dalton, Georgia's City Administrator, Butch Sanders, is leveling the playing field for Charter by offering them the same franchise agreement Dalton Utilities (DU) has already signed for the FTTH (fiber to the home) system DU's building.

The only problem for Charter is that DU (historically one of the best-run municipal utilities in the country) has very high customer service standards. If they sign the new franchise agreement, Charter's phones will actually have to be answered within 90 seconds and complaints addressed within a business day -- or customers may get rebates on their bills.

Charter's history of poor service is what got Dalton Utilities (like so many other utilities) started down the road to municipal cable in the first place.

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