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Designers of fiber networks for electric utilities and communities.

News and comments on community broadband networks, the communities deploying them and the technologies that support them. Published by Denise Frey and Al Bonnyman.

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Index of 2100 previous posts since March 2003

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Some of the topics we cover:

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Monday, November 10, 2003

 

"Where Your Job Is Going"

Fortune has an interesting article on globalization, fiber optics and India:

"After years of wondering what all those fiber-optic cables laid around the earth at massive expense in the late 1990s would ever be good for, we finally have an answer: They're good for enabling call-center workers in Bangalore or Delhi to sound as if they're next door to everyone. Broadband's killer app, it turns out, is India."

"It's not just about call centers. In Bangalore some 110,000 people are employed writing software, designing chips, running computer systems, reading MRIs, processing mortgages, preparing tax forms, and doing other essential work for U.S., European, Japanese, and even Chinese companies."


Meanwhile an article from U.K. website silicon.com is more sanguine about job losses at U.S. call centers. A second silicon.com article notes that call centers' productivity and morale tend to be low regardless of the country in which they're based.

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